FAQs

How much will I have to pay for shipping?
We are excited to offer FREE shipping to our customers in the USA! Please see our Shipping Info for more details.

What if I want to purchase something from you, but am not in the USA?
Please contact us and we'll do our best to arrange something for you! International shipping costs would not be included, and will vary depending on location and desired delivery speed.

I can't wait to receive my item! How soon can I expect it?
Most orders are delivered within 4-6 business days. Please see our Shipping Info for more details.

I changed my mind. Do you accept returns?
Yes, we accept returns of unused, undamaged items within 30 days of delivery. Please see our Return Policy for more information and instructions.

Where can I track my package?
Enter your tracking number below and get tracking results.

Why doesn't my tracking number work?
Please allow up to one full business day for USPS to process your package. If two or more business days have passed and your tracking number is still not working, please contact us and we'll do our best to help you get things figured out.

Where can I report a problem with your website?
We'd love to know about it! Please contact us at hello@kechkousha.com.

What if I have more questions?
Email us at hello@kechkousha.com or fill out the form on our Contact page. Please include your name, a detailed message and your order number if applicable.